FREQUENTLY ASKED QUESTIONS

Check most frequently asked questions here, if you still need help then please contact us at yellow@hello.com

Shipping

Do you provide tracking information?

Yes, we will send you a tracking number via email once your order ships. If you haven’t received tracking info within 5 days, then please contact us.

I ordered multiple items but only received one. Where is the rest of my order?

We work with multiple global partners, so it can happen that your items are shipped separately; this is to speed up delivery. Don’t worry, you will get the items that you ordered.

Do you ship to my country?

Yes, we proudly ship worldwide! Better yet, our tracked shipping is always 100% free of charge, with no minimum purchase! We’ve shipping free t over 200+ countries and we love adding more to the list!

How long does shipping take?

Shipping times for orders within the US, shipping normally takes 7-12 business days.  

 

Shipping times for international orders vary depending on your destination and preferred duties and taxes payment method. As soon as your order ships, you can track it through your shipping confirmation email.

Do you offer discreet packaging?

Our packaging is purposely very discreet. Products in pouches will arrive in a neutral toned bubble mailer. Other products ship in a plain white box.

Do you offer discreet packaging?

Our packaging is purposely very discreet. Products in pouches will arrive in a neutral toned bubble mailer. Other products ship in a plain white box.

Where can I find my tracking number?

When your item was shipped, a shipping confirmation email was sent to the email submitted with your order. If you do not see this shipping confirmation email in your inbox, please check your spam folder.

Where can I find my tracking number?

When your item was shipped, a shipping confirmation email was sent to the email submitted with your order. If you do not see this shipping confirmation email in your inbox, please check your spam folder.

Uncategorized

Are your products safe?

Yes. All of our products undergo extensive testing. We use 100% premium silicone (RoHs passed / FDA grade) for our vibrator, our FDA-cleared condoms are made from 100% natural latex, our wipes are OEKO-TEX® certified and biodegradable, and our lubricants, bath, and body products are produced with high grade and natural ingredients.

POLICY

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Terms Of Service

Shipping Info

Returns

ABOUT US

Our goal is to develop the space between sexual wellness and lifestyle. 

We believe in taking the time in your daily routine to look after your own needs and we hope you’ll join us in that mission!

CUSTOMER SERVICES

📩hello@rosemates.com

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